Defective discs will be replaced. A defective disc is one that will not play at all.
Refunds will not be issued based on the quality of the film transfer. Some of these films are very hard to come by and you should not expect crystal clarity on the transfer. If you are going to expect crystal clarity on every transfer, then you should keep looking, and good luck to you!
Return the disc to 7027 W Broward Blvd # 309, Fort Lauderdale, FL 33317. Return postage is not paid for any returns.